[PRAGUE / CHICAGO] – Mews, the innovative hotel cloud (Property management system), was chosen by The Neighborhood Hotel to boost its operations, provide seamless and modern experiences to its guests and help achieve its ambitious growth plans in the United States.
“We tested a variety of different software options and researched benchmarks to decide which would best suit our current operations and future growth strategy,” said Matthew Shanley, Director of Revenue and Operations for The Neighborhood Hotel. . “It was important that we could easily switch between our properties from the same system, integrate new locations and connect to multiple channels. Mews was the big winner because it allowed us to do this with features that matched our unique business model.
The Neighborhood Hotel offers a well-equipped and well-designed base camp to inspire exploration, with large, comfortable and stylish residential-style suites, thoughtful amenities for work and play, and prime locations with direct access to beloved neighborhoods, including Chicago’s Lincoln Park. and Grand Beach, Michigan.
Each neighborhood hotel is contactless, with no full-time staff on site, which means check-in, check-out and communication with guests are all automated and managed digitally through Mews and various partner integrations. Additionally, as the hotel often hosts long-term guests, Mews features such as monthly billing and a monthly timeline view have been fully equipped for the hotel’s needs.
The ease of use of the Mews platform was another key factor for the brand. Previously, housekeeping was handled outside of their PMS, which made it difficult to communicate and track room status. With Mews, housekeepers can easily access their tasks and the cleaned rooms are immediately marked in the platform. Better visibility into all departments like this has streamlined hotel management.
“Strong reporting was another benefit of the Mews platform,” Shanley added. “Having built-in availability and occupancy reports available at the click of a button and filters for different bookings was helpful and ultimately saved time and money.”
The Neighborhood Hotel also hopes to expand its partnership with Mews while continuing to grow its portfolio with plans for additional locations already underway, where Mews will be with them every step of the way.
“It’s always exciting to work with brands that think and operate in a modern, customer-centric way,” said Matt Welle, CEO of Mews. “I love what The Neighborhood Hotel is building – and how fast they want to build it – and I look forward to seeing their success over the next few years.”
About Mews
Founded by former hoteliers, Mews is a next-generation hospitality cloud for hotels, hostels, apartments and more. Mews empowers hoteliers to deliver a remarkable guest experience while improving their property operations and performance, through intelligent automation and a set of innovative, user-friendly products and features.
Mews serves over 3,000 properties in over 70 countries and works with a host of hotel technology companies to provide hoteliers with an unbeatable platform – no other PMS offers so many integrations. At the 2020 HotelTechAwards, Mews was voted the best PMS by its industry peers, was a finalist in 2021 and 2022, and won Best Workplace in Hotel Technology in 2021 and 2022. Clients include Accor Group, Nordic Choice Hotels, The Student Hotel and Generator. -With raised hand.
For more information, please visit mews.com
George Barker
Communications Director
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