Safety and security advice for hotel management – Hotel-Online
Kacey Bradley | November 18, 2019
By Kacey Bradley
Safety and security tips for hotel management
For some travelers, a hotel is a place to rest after a day of exploring. For others, this is where they unwind after a long day of meetings. No matter how a guest might view their accommodation, a hotel serves as their home away from home – and it should feel that way in more ways than one.
Namely, guests look for comfort, especially in the cozy rooms and the extra amenities you offer. They also want to feel as safe with you as they are at home. Indeed, this is why security is one of the the basics that every hotel should provide.
It is up to you to ensure that your hotel has security measures in place to ensure that guests feel protected during their stay with you. Here are five tips for creating a secure environment.
1. Use smart access throughout the hotel
Only key holders can enter the rooms, of course. However, is the rest of your premises open to the public? Visitors can feel more comfortable knowing that you have restricted access to your entire building.
While you’ll likely keep the lobby open to foot traffic, consider using smart access cards in the guest areas of your hotel. Authorize guest keys to give them access to their personal rooms as well as common areas such as the swimming pool and fitness center. This way, your customers can rest assured that only those who have registered can access these locations.
Some hotels even restrict access to particular floors based on a person’s swipe card access. Although this step may require updating the interfaces of your elevators, it is an addition to consider for your security system.
2. Update monitoring technology
Today’s surveillance technology is surpassing old school cameras by leaps and bounds. Security companies can equip your property with hidden and visible cameras to keep an eye on every inch of the premises. You can also install motion-sensing lights and anti-burglary systems to further deter strangers from entering.
None of these implementations will negatively affect your guests or staff. Anyone can go about their business while surveillance technology keeps the perimeter secure.
3. Install security grilles
Some hotel properties include a concession or gift shop with freebies that guests can take home. However, since you don’t leave these stores open 24 hours a day, they also need protection. Installing a safety grille requires a balance – you don’t want a completely sturdy grille. Open-air gates allow air circulation and visibility, so you can see what’s going on behind closed doors. Customers can still see the products on display in your store during off-peak hours, which is good for business.
If your hotel reception isn’t open 24 hours a day, consider installing railings around counters and computers as well. Such a configuration could better protect your technology and the customer information stored there.
4. Tell customers what they need to know
You don’t need to educate your customers about all of your hotel’s security features. They might feel intimidated by the intensity of your perimeter, even if it’s just a precautionary measure.
Instead, identify the security details that your guests will want and need to know. Type a short speech that front desk workers can recite when recording a new person. For example, let customers know if they need a key card to work in elevators or enter the swimming pool. Otherwise, no need to point out the outdoor camera system or the steel grille that covers your store.
You can also ask guests to enter the property without holding the door for the person behind them. This way you can prevent strangers from sneaking into the premises. Plus, you make sure customers know their responsibility to keep the place safe.
5. Train staff in security measures
Your obligation to ensure the safety of people in your hotel extends beyond your guests. When you implement building security, make sure your staff are up to date with training. They need to know the proper procedures and methods to feel safe in their workplace.
For example, housekeepers often face injuries resulting from the repetitive movements they perform at work. They can also lift mattresses or other furniture that is too heavy for them. Through implement a relevant training program, they will better understand how to do their jobs correctly and safely.
Making sure your hotel is as safe as possible will be a team effort. Your staff, guests, and senior management can work together to keep your hotel safe day in and day out. Ultimately, it’s a good cause that everyone should get involved in. Then the property will feel as secure as a second home for guests, who will happily return for another visit later.